Privacy Policy

Last updated: 29 August 2026

1. Introduction

Boland Air Conditioning respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, request a quotation, purchase an air conditioning system, book an installation, service or repair, or communicate with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”), the Electronic Communications and Transactions Act 25 of 2002 and other applicable South African laws.

2. Our Details

Boland Air Conditioning
82 Jan van Riebeeck Road, Paarl
Telephone: +27 78 911 8568
Email: fixit930@gmail.com
Website: www.bolandairconditioning.co.za

Privacy requests may be directed to the Information Officer using the contact details above.

3. Information We May Collect

We may collect:

  • Your name and surname
  • Telephone or WhatsApp number
  • Email address
  • Residential, business, billing or service address
  • Information about your home, business premises or air conditioning requirements
  • Information about your existing air conditioning system
  • Quotation, appointment and service details
  • Purchase, payment and invoice information
  • Messages, enquiries, reviews, complaints and other correspondence
  • Your IP address, browser, device and general website usage information
  • Cookie choices and consent records
  • Any other information you voluntarily provide

4. How We Collect Information

We may collect information when you:

  • Complete a website form
  • Request a quotation
  • Contact us by telephone, email or WhatsApp
  • Purchase an air conditioning system
  • Arrange an installation, service, maintenance visit or repair
  • Visit our premises
  • Interact with our social media pages
  • Communicate with our employees or technicians
  • Browse our website

5. How We Use Your Information

We may process your information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Recommend suitable residential or commercial air conditioning systems
  • Arrange appointments and site inspections
  • Supply, install, service, maintain or repair air conditioning systems
  • Communicate about purchases, bookings or services
  • Prepare invoices and maintain payment records
  • Provide customer service and after-sales support
  • Maintain warranty and service records
  • Improve our website and services
  • Prevent fraud, misuse and security incidents
  • Meet accounting, tax, legal and regulatory requirements
  • Establish, exercise or defend legal claims
  • Send marketing communications where legally permitted

We will not use your information for an unrelated purpose without a lawful reason.

6. Lawful Processing

We process personal information only when:

  • You have consented
  • It is necessary to provide a product or service requested by you
  • It is required to conclude or perform a contract
  • It is required by law
  • It protects your legitimate interests
  • It is necessary for our legitimate business interests without unfairly affecting your rights

You may withdraw consent where processing depends on consent, subject to legal or contractual limitations.

7. Sharing Personal Information

We do not sell or rent your personal information.

Where reasonably necessary, we may share information with:

  • Employees and authorised technicians
  • Installation or repair contractors
  • Product suppliers, manufacturers and warranty providers
  • Website hosting, email, cloud and IT providers
  • Accounting, invoicing and payment providers
  • Insurers, auditors and professional advisers
  • Government authorities, regulators, courts or law-enforcement agencies
  • A purchaser or successor if the business is sold or restructured

Service providers processing information for us must protect it and use it only for authorised purposes.

8. Cross-Border Processing

Some website, email, cloud-storage or software providers may process information outside South Africa.

Where information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place.

9. Information Security

We use reasonable technical and organisational safeguards to protect personal information from:

  • Loss or destruction
  • Unauthorised access
  • Unlawful disclosure
  • Alteration or misuse
  • Accidental or unlawful processing

No internet transmission or storage system can be guaranteed as completely secure.

10. Security Breaches

If we reasonably believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and take steps to limit the impact.

Where required by POPIA, we will notify the Information Regulator and affected individuals as soon as reasonably possible.

11. Retention

We retain information only for as long as reasonably necessary to:

  • Provide products and services
  • Maintain installation, service and warranty records
  • Fulfil contractual obligations
  • Meet tax, accounting and legal requirements
  • Resolve complaints or disputes
  • Establish or defend legal claims

Information that is no longer required will be securely deleted, destroyed or de-identified unless retention is required by law.

12. Direct Marketing

We will send electronic marketing only where permitted by POPIA.

Where consent is required, we will obtain it before sending marketing messages. Every marketing message will provide a reasonable way to unsubscribe.

You may opt out at any time by emailing fixit930@gmail.com.

Messages relating to quotations, appointments, purchases, installations, servicing or repairs are operational communications and not direct marketing.

13. Cookies

Our website may use cookies to:

  • Operate and secure the website
  • Remember visitor preferences
  • Understand how visitors use the website
  • Improve website performance
  • Display maps, videos or other third-party content
  • Measure advertising performance where applicable

Further information is available in our Cookie Policy.

14. Children’s Information

Our website and services are not directed at children.

We do not knowingly collect children’s personal information without the consent of a parent, guardian or other competent person, or another lawful basis.

15. Your Rights

Subject to POPIA and applicable law, you may:

  • Ask whether we hold information about you
  • Request access to your information
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of information we are no longer authorised to retain
  • Object to certain processing
  • Withdraw consent
  • Object to direct marketing
  • Ask which third parties have accessed your information
  • Lodge a complaint with the Information Regulator

We may need to verify your identity before processing a request.

Requests may be sent to fixit930@gmail.com.

16. Third-Party Websites

Our website may link to supplier, manufacturer, social media or other third-party websites.

We are not responsible for the privacy practices, security or content of external websites. You should review their privacy policies before providing personal information.

17. Complaints

Please contact us first if you have concerns about your personal information:

Information Officer – Boland Air Conditioning
Email: fixit930@gmail.com
Telephone: +27 78 911 8568
Address: 82 Jan van Riebeeck Road, Paarl

You may also lodge a complaint with:

Information Regulator South Africa
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za
Complaints portal: https://eservices.inforegulator.org.za

18. Policy Updates

We may update this Privacy Policy when our practices, website services or legal obligations change.

The latest version will be published on this website with its updated revision date.